Become a patient
At VCU Massey Cancer Center, you may be referred by your doctor, or you may directly make an appointment for yourself or for a family member. Either way, our appointment coordinators will help you connect with the right specialists.
If you or your doctor has not already done so, you may make an appointment online now.
As part of our unique approach to care, most Massey specialists will need to have copies of the medical records that are relevant to your diagnosis before your appointment. These records include lab reports, test results, X-rays, slides, films and scans — anything related to the reason for your appointment. Our multidisciplinary teams of specialists review this information before your appointment in order to map out a recommended treatment plan.
You must request these records from the doctor who made the diagnosis. Your records belong to you, and you have the right to request them at any time.
- As discussed above, you will need to bring all relevant medical records, test results and X-rays with you to your first appointment
- Social security number
- Photo ID
- List of medications you are currently taking — having an updated list is a smart idea, even if you aren’t planning on seeing a doctor anytime soon. One strategy that works for many is to keep a handwritten list on your refrigerator door or taped to your bathroom mirror, wherever you keep your medications. Add and subtract from your list as medications change. Be sure to include the dosage, frequency and name of the doctor prescribing the medications on your list.
- Notes about yourself and your health in general — do you have any other illnesses? List any information about allergies you may have. Make notes about your symptoms: when they started; how bad they were; how long they lasted; did they go away and, if so, for how long? What, if anything, helps you relieve these symptoms?
- Current insurance information and/or authorization form (including your health insurance card, and if you have them, your Medicare and Medicaid cards)
- Current physician’s name, address and phone number
- A list of the questions you have — some patients find it helpful to write down any questions they have in advance to be sure that all of their concerns are addressed
- A good listener — patients rarely hear everything a doctor tells them under the best of circumstances. Because cancer is such a difficult diagnosis, it helps to have a trusted friend listening to your doctor as well. A smart tip: Give your appointment buddy the list of questions you made, and ask him or her to be responsible for making sure you get all of them asked and answered.
- If you can’t bring a friend, ask your doctor if you can bring a tape recorder. The key point is: Before you leave, make sure you have a clear understanding of what your physician told you during your visit.
- Something to do, read or knit — some patients use the time in our waiting room to balance their check book or write notes. Books are generally available in the Dalton Oncology Clinic and Linen-Powell Patient Resource Library, but you may want to bring your own reading selection.
- Something to snack on — unless you have been asked not to eat prior to any tests, vending machines are available in the Dalton Oncology Clinic; however, many patients bring their own snacks.
When you arrive for your appointment, please stop at the reception desk to register and spend a few minutes reviewing your insurance. You will then be directed to your clinical area or to the lab before seeing your physician.
Security staff is available at all times. Immediately report any questionable situation to your health care provider. An escort service is available to any location at the medical center complex by calling (804) 828-WALK. This service is provided free of charge, at any time of the day. Security can also assist visitors in obtaining help for car-related problems by calling (804) 828-6595.
Smoking policy and locations: Smoking is not allowed anywhere in VCU Massey Cancer Center and is also prohibited in and adjacent to all entrances. Smoking is restricted to designated outdoor smoking areas. Please check with your health care provider for the appropriate smoking locations.